The Best Policy

A potential customer phoned for an estimate to repair a part of his property which was damaged by another person's vehicle.  We prepared & sent the estimate.  The customer called to say, "What about this or this?"  All three of us in the office agreed that we would create a second estimate as an "add-on" but that we wouldn't combine the two because the second group of items were not existing to be damaged by the vehicle.

The customer phoned today to say that the insurance company denied the customer's claim for the additional items.  The person who took the call didn't say this to the customer, but we all thought, "I told you so."

It's comforting to know that I'm not the last honest person in the world.